TigerTel Reviews & Testimonials
Our Clients are Always our Primary Focus
We recognize that your success is our success and there is no one better to attest to our performance than our
current partners. Efficiency, effectiveness and effort have led TigerTel to attain some amazing reviews from very happy
clients. When we receive such glowing recommendations, we can’t help but spread the word! Hear from a wide range
of TigerTel clients below!
“We are a customer service oriented company and needed a quality answering service with immediate phone dispatch of calls and email backup. TigerTel exceeded our requirements by even patching calls through to our cell phones when calls were received for individuals in our company. We are very pleased with the high quality of service provided by TigerTel. When we first decided to use an answering service we were concerned that our customers would object to the perceived loss of personal contact but that has not been an issue. I can highly recommend TigerTel.”
“Working with TigerTel has been a great experience. It’s a big deal to let a company handle your phones; you need a company that you can trust, and TigerTel is that company. What I love about using TigerTel is that all of our incoming calls are answered at all times. We have reaped the rewards of using TigerTel’s services, because we never miss a call and that is extremely important.”
“TigerTel has proven to be a terrific business partner. We have worked with TigerTel for many years and have truly enjoyed our working relationship. In Particular, their responsiveness to our needs and their ability to find innovative solutions that meet our objectives have stood out. I consider TigerTel a business partner, rather than a supplier.”
“Their work with our disaster clients has provided an empathetic and valuable service bridge to the Red Cross disaster response system. In the many years that I have worked with TigerTel, they strive to always provide the highest standard of service. It is with no hesitation that I provide TigerTel our professional recommendation.”
“As a property management company we appreciate using the Tigertel answering service to screen our phone calls after hours. Our emergency calls are patched through in a timely fashion, but it is nice to know that your phone is only going to ring for important issues. I would recommend this service to anyone looking to gain back some of their freedom after hours and on the weekends.”
“TigerTel provides friendly, courteous staff and supplies Perpetual Energy with an additional safety procedure that keeps the area foremen notified of the operators travel plans through the use of daily logs and monthly reports. Perpetual Energy has developed a good working relationship with TigerTel that allows us to openly discuss our needs and requirements in an effort to formulate new processes and procedures to enhance and provide an efficient and effective service for our employees.”
“We have been a TigerTel client for several years and have been very pleased with the level of service and quality we have received. Much of our business is transacted via contacts on the telephone and TigerTel is the first point of contact. I would recommend them to anyone looking to have a responsive, professional team answering the most important call from a prospective client; the first one.”
“TigerTel took the time to completely understand our requirements and built exactly the architecture that we asked for. Not only was it great to be working with professionals that met their commitments on time, but we were further thrilled after our service was running by the customer assistance we received. It is firmly my opinion as a customer, and that of this agency that TigerTel is a first class provider of any Call Centre Service.”
“I wanted to take a moment to thank you for your incredible service over the last 13 years. We pride ourselves on our customer service and it was always nice to know we could count on a third party such as yourselves to help our customers with the same level of service.”
“Our past experience with other companies made us sceptical about outsourcing, but TigerTel proved that there are companies out there that can deliver value to high tech customers like Genius Solutions in a professional manner. Overall, Genius Solutions was most impressed with TigerTel’s professionalism and customer service. From the initial planning meetings right through to the daily reports, TigerTel’s team was truly engaged in our campaign and clearly committed.”
“Having worked with TigerTel for the last 5 years, I’ve found them professional, responsive and engaged. The TigerTel team are helpful and we’re always confident they’re doing their best in being one of the major customer contact points between the general public and our business. They understand our online retail business and work well with our team worldwide to deliver great service.”
“Another much larger veterinary clinic recommended Tigertel, and we figured if they could handle their needs, they certainly could take care of ours. We have been more than satisfied with the service, the difference it has made to our emergency on-call system, and the ease it is to work with everyone in the organization. They are reliable, courteous, and very willing to meet every scheduling challenge we present. Easy to recommend!”
“TigerTel has been fantastic. They have enabled Mobify to provide 24/7 coverage for all of our enterprise customers. We were able to provision TigerTel’s service in a matter of days and it has been problem-free since we started the service a year ago.”
“The Nanaimo & District Hospital Foundation has been partnering with TigerTel since at least 1999 during our annual Lotto for Life campaign. They have shown exceptional professionalism while taking, on average, 3000 calls while our tickets are on sale. Their knowledge and talent have provided us with outstanding service as we move forward and through all sorts of new technological advances. Thank you so much and we are looking forward to many more years of working together!”
“I found TigerTel by doing a search online. I was looking specifically for a Canadian vendor. The site looked professional and comprehensive so I gave them a call. I spoke with a number of other vendors, but TigerTel was chosen because they could initiate my project the quickest and the cost was relatively well priced. The project kick-off call was very thorough. TigerTel provided the call centre expertise, script recommendations, measurements (both quantitative and qualitative) and final results. The results were exceptional. The weekly delivery of metrics and regular touchpoints put me at ease, and the final metrics and analysis were extremely helpful. All campaigns since have performed very smoothly and up to expectations. Customer service is exceptional. Great crew all around.”
