TigerTel for the Non-Profit Industry

Answering Services and Call Centre Solutions
for Non-profit Organizations

TigerTel has serviced more than 70 Not For Profit organizations over the past 20+ years providing support at
virtually every level of the donor cycle and in all fundraising capacities. We truly understand your company and
have great respect for the time, cost and resources you invest to acquire, develop and retain a donor. As experts
in the development and customization of call service solutions, our objective is to not only meet your conversion
objectives but to do so through delivery of the ‘perfect customer experience’ at an optimum ROI.

We are experienced in the design and management of fundraising campaigns both on local and national scales.
Our multilingual capabilities combined with state-of-the-art technology enable TigerTel to service a wide variety
of business requirements.

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Key Features of
TigerTel Services
for Non-Profits

National Network of Call Centre Teams

24/7/365 Live Reception Services

Multilingual Agents

Web-enabled platform

PCI Compliant: secure payment processing

Scalable Service Packages & Affordable Rates

Sophisticated Interactive Voice Response (IVR)

Customized Solutions

Full Service Capability;
Inbound—Outbound—Fulfillment

FIND OUT MORE ABOUT SOME OF OUR NON-PROFIT CALL CENTRE SPECIALTIES
BEYOND OUR AWARD-WINNING TELEPHONE ANSWERING SERVICES:

Direct Response Fundraising

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How Personal is the Service?

TigerTel creates customized solutions for specific client requirements. Our technology allows us to integrate via a web-based platform and we can create agent screens for you that reflect your business and messaging. Our agents are trained extensively on your organization as well as the program components providing a seamless caller experience. Together with reporting reflecting your criteria, data delivery when you need it, we can get results to you faster. We invest the time it takes to get to know all about you and your prospective donors so that our personnel can ensure the integrity of the service we provide and the results we will obtain.

How do you Know my Business?

After 20+ years of fundraising and direct response programs we’ve developed a recognized and reputable response centre. Although every application is customized to meet client-specific call handling criteria, TigerTel has a selection of ‘tried and true’ platforms on which to install your service and can provide you with fully-trained personnel that consistently deliver on performance objectives. We’re a dedicated team with a fundraising mindset so your business is our business!

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What are the Main Benefits
you Offer?

TIGERTEL OFFERS TWO KEY CRITERIA:

Experience

Specializing in donation response and focused on call conversion for a portfolio of 70+ Not For Profit organizations, everyone gets to benefit from our call centre structure and performance expertise. We’ve also worked with countless ad agencies, media buyers, direct mail companies, webmasters, processors and analysts so we understand that fundraising is not only a team effort but a costly endeavor. We have great respect for the ‘cost per acquisition’ so first call conversion is our primary goal.

Expertise

Daily staffing, training, monitoring and reporting is the norm for any direct response service facility, but knowing how many, how-to and where there’s room for improvement is the learning curve you’ll be skipping at TigerTel. Paying to educate your call centre partner is a very long and costly experience you can avoid by choosing us.

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How do we Make it Happen?

TigerTel’s ‘Design Team’ is composed of members from each of our non-profit call centre departments. They review your corporate information, the campaign strategy, marketing plan, media blocking charts and program objectives. A comprehensive draft of how we will script, deliver data and design reporting is then presented to you for review.

Once approved, our Information Services (IS) team completes the installation which has been based on use of best practices and proven approaches to keep call times and costs low. Extensive experience with installing Not For Profit campaigns provides you another cost benefit as we have programming templates to accommodate the basics, saving you design time for data entry screens and reducing hourly programming costs. If you need to import, export or save files, we can comply in basically any formats—whatever works for you or your systems. As for reporting, just tell us what you require. Standard call details and specialized custom analysis reports are available to your specifications.

Make TigerTel your trusted call centre partner
for the most successful non-profit campaigns
you’ve ever been a part of.
START YOUR FREE TRIAL NOW

Lottery Management

We understand that choosing a strategic and experienced lottery management partner is imperative to having a successful campaign. At TigerTel, we deliver cost-effective lottery solutions to our clients that enhance campaign performance, streamline processes, create efficiencies and forge valuable connections with their supporters.

TigerTel has decades of call centre experience in lottery management with a proven track record of improving results. We offer cost-effective solutions for the charitable lottery sector throughout Canada. Our team can provide immediate, live, 24/7 response with secure credit card processing during your lottery that can be scaled to meet your requirements. TigerTel has a strong, dedicated lottery call centre team to support every aspect of your program from start to completion.

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TIGERTEL OFFERS A FULL SERVICE HOSTING
APPLICATION WITH FULFILLMENT AND MORE

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Support for lottery available
in most Canadian cities

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Ready and available for contact
and follow-up, 24/7/365

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PCI Compliance available
preferred method

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Programs can be tailored to
specific lottery requirements

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Key Features of
TigerTel Lottery
Management
Services

Increased results with professional agents for live answering

Flexible staffing to ramp up/down as required

Secure credit card transactions; encrypted files and PCI Compliant if required

Additional efficiency with call back feature; no need to wait-leave a message and we will return your call and collect your information

Fast access to all FAQs; ability to redirect inquiries as needed

Daily Data file exchange to ensure accuracy

Multilingual capability

Ability to manage cutoff deadlines; early bird, anniversary, final with date affirmation

Fulfillment Services

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FULFILLMENT AND DISTRIBUTION SERVICES ARE STRATEGIC ELEMENTS OF DIRECT
RESPONSE AND TIGERTEL CAN MANAGE THEM AS PART OF YOUR PROGRAM:

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Merge letter production
(from response database)

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Pick & pack assembly of “Welcome”,
“Pledge” or “Follow-Up” packages

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Weekly / monthly reconciliation
reporting

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Inventory warehousing

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Inventory tracking and control

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Mail forwarding

Let Us Show You How TigerTel has Helped
some of Canada’s Most Successful Fundraisers
Reach their Goals Year after Year

Service packages and rates are scalable to meet every campaign requirement. Contact us today to tell us about
your requirements and we’ll show you what a customized solution can look like!

Learn More About TigerTel

Customer Service

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