TigerTel Live Virtual Receptionist Service

Professional Remote Receptionist
Services Available 24x7

Many organizations and office-based professionals choose to outsource their call handling to TigerTel, engaging us as virtual receptionists so they can focus their
time and attention on their work instead of the ringing phone. A virtual receptionist offers all the benefits of full-time front office staff for a fraction of the cost of
employing staff internally. Our virtual receptionists offer award-winning services from Canada, providing local coverage with the
added benefit of national support.

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Virtual Receptionist Service
Customized To Fit Your Brand

Outsourcing with TigerTel as your remote receptionist doesn’t mean sacrificing professionalism, quality, or even your organization’s personal touch. Instead, you’re able to maintain complete control of the way our virtual receptionists represent you through customized scripts and screens, call history, reports and more.

The Benefits of Hiring a Virtual Receptionist

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Helpful receptionists
answer your calls to establish a
sense of professionalism

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Improve productivity by focusing
on your most important tasks while
we cover the phone

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Connect with clients of varied
backgrounds with our multilingual
remote receptionist service

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Reduce costs dedicated to on-site
reception such as infrastructure,
technology, wages, benefits,
vacation, and more

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Extend your availability to
weekends, holidays, snow days
or whenever you want with
24/7/365 coverage

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Eliminate opportunities lost
when potential clients refuse
to leave voicemails or wait to
be called back

Our specialists—your virtual receptionists—answer every call and are professional and friendly in all circumstances, representing you in the best possible way. We’ve learned a thing or two over the 20+ years we’ve been helping businesses across Canada, and we’re ready to put our knowledge to work for you.

Top 10 Ways to Save with a
Virtual Receptionist Service

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Calling a business—it’s something that most of us Canadians do, for one reason or another, every day. When we do, we expect to be greeted quickly, professionally, and efficiently. After all, we’re customers, and we’ve all been taught that the customer comes first.

From the perspective of the business owner, however, the simple act of dealing with telephone inquiries isn’t always so easy. Between all the other demands of doing your job, you feel like you hardly have time to breathe let alone answer the telephone. Right? Maybe you’ve thought about hiring a receptionist but wondered if it was really the right solution.

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You’ve wondered, “Can I afford to pay out those wages right now? Will I have to lease more office space? What kind of hassles would it open me up to?”

Many professionals find the cost of hiring a receptionist prohibitive, and they continue their struggle to be both the force behind their business and the face at the front of it. Fortunately, there is another option—and increasing numbers of businesses are finding it to be the best option for them.

A live virtual receptionist in Canada offers you all the benefits—and none of the difficulties—of full-time front office staff. In fact, when you look at all the ways that contracting with a virtual receptionist can help, you see that it really doesn’t cost—it pays!

1

Wages

The first and most obvious way you save by outsourcing to a virtual receptionist is that you won’t have to pay wages to anyone in house. That’s a huge saving right there.

2

Benefits

Top-quality staff will require top-quality compensation. For most, that includes a good health benefits package.

3

Vacation Pay & Replacement

A suitable amount of holiday time and sick leave must be provided to your staff. To replace them in their absence, and continue to pay them while they’re out, is not only costly but also an inefficient use of resources.

4

Recruiting

To find the right candidate for your in-house receptionist requires a proper HR search. And when you find that person, you invest time and money into training them well. Then, too often, they walk out your front door leaving you to do it all over again.

5

Absenteeism

To many, it seems like no big deal, but did you know that absenteeism in the workplace can cost a business up to 36% of its total payroll?

6

Professional Development

To ensure that your business is always represented in the best way, your receptionist will require regular training and consistent coaching.

7

Office Space

Leasing or purchasing space for your business operations is a very costly endeavor, with each square foot enlarging the overall price tag exponentially.

8

Furniture & Supplies

When you outsource your receptionist services, you eliminate the cost of setting up and maintaining an office. Desks and chairs, paper and pens…none of it is your headache—or expense—anymore!

9

Hardware & Software

These days we use a computer for everything, and your in-house receptionist is no different. You’ll need to supply a high-quality system and upgrades. There’s always an upgrade, right?

10

IT Support

No matter how technologically savvy you or your receptionist might be, if you are running your own system, there will always come a time when you need help from a professional.

When it comes to comparing the cost, savings, and benefits of a remote receptionist and an in-house secretary, the difference is clear. Having staff dedicated to
answering phone calls and responding to customers around the clock is prohibitively expensive and unrealistic for most organizations— but on the other hand,
losing appointments, potential customers and sales due to missed phone calls or means leaving money on the table (and within reach of your competitors). This
is where a live virtual receptionist is the perfect solution so you can have the best of both worlds.

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Interested in
using a Virtual
Receptionist
Service?

HERE IS YOUR CHECKLIST FOR FINDING
THE RIGHT PROVIDER:

Whether you’re a business owner, a manager, or a busy professional, if you’re looking to build your bottom line, you already know how important it is to be available to your customers when they’re ready to talk.

Engaging a remote receptionist can ensure you never lose another customer because of an unattended phone call, all at a fraction of the cost of hiring dedicated internal staff. Outsourcing to a call centre partner doesn’t have to mean sacrificing professionalism, quality, or even your organization’s personal touch; in fact, you’re able to maintain complete control of the way your virtual secretary represents you through customized scripts and screens, call history, reports and more.

Small business owners and large organizations alike benefit from virtual receptionists, using their flexible services to gain the advantage over their competitors. We’ve assembled a checklist of the top 8 features savvy professionals should look for when choosing a Canadian virtual receptionist provider in order to improve responsiveness and customer service, save costs and reduce headaches.

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24/7/365 Availability

These days, there is no such thing as regular business hours. There are so many reasons you need to be available to your potential and current customers around the clock:

  • to keep up with your competitors
  • to gain those customers who want service now
  • to meet the needs of your clients from other time zones
  • to quickly respond in case of an emergency

With a live virtual receptionist, your calls are answered 24/7/365, and your callers will never be frustrated by an automated greeting system. Our qualified virtual secretaries are real people with friendly voices, representing you and your business over the phone regardless of when someone calls.

Holidays, snow days, family time, vacation time—no matter how hard you work, there are always occasions when you and your staff must be away from the phone. With a virtual receptionist, your business doesn’t stop when you do. Our specialists have you covered, answering inquiries, taking messages, booking appointments, forwarding priority calls to you—whatever you require.

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Access to
Qualified Professionals

Outsourcing to a virtual secretary service in Canada means access to experienced professionals with a wide range of specialties. Engaging a remote receptionist means having an appropriately experienced team at your fingertips without the hassle of recruiting and managing it internally.

Professional receptionists act as an extension of your organization, using custom scripts and assuming your company’s image. When those secretaries have a strength in a particular field that coincides with your industry and business requirements, the results for your company (and positive impression on your customers) are significant.

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Custom Service
and Scripts

With a virtual receptionist representing your organization, you are always in control—all the services and the way they’re provided are according to your specifications. With TigerTel, we customize your remote receptionist services according to your preferences and organization’s requirements. You can even write the scripts that your virtual receptionists use, or adapt the ones we write to reflect your business’ voice. You can designate the routing of certain types of calls, assign priority levels to specific inquiries, set schedules—everything, just the way you want it.

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Multilingual Live
Receptionist Service

It’s imprudent to assume that your customers use English as their first language. Working in a multicultural business landscape, and with international business dealings becoming more common, you may need to be prepared to do business in languages other than English.

Virtual receptionists from TigerTel can provide multilingual service to your callers—including French and Spanish—making callers feel comfortable right from the first greeting.

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Assistance for
In-house Staff

Depending on your organizational structure and requirements, you may benefit from engaging a virtual receptionist to assist the administrative and customer service staff you employ in-house.

By offloading some (or all) of a traditional receptionist’s duties to a virtual receptionist, you’ll not only extend your business’ coverage—you’ll give yourself and your staff time to focus on your core business, ultimately increasing productivity, improving work-life balance, and enhancing employee satisfaction.

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Increased
Customer Satisfaction

Your staff won’t be the only ones experiencing higher levels of satisfaction when you outsource to a Canadian remote receptionist service. Having a team of professionals at the ready means reduced response times for customers calling your business with questions or concerns. Greater efficiency and quick response rates translate into higher levels of customer satisfaction which, in turn, translate into repeat business and increased customer loyalty.

An investment in customer service makes sense to your bottom line, too. Studies show that 81% of those who make customer service a high priority are outperforming their competitors.

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Reduced Costs

It surprises some business owners and professionals to learn that outsourcing receptionist duties and other tasks to the best virtual receptionist service can actually save money. Virtual receptionists often cost a fraction of staffing a team in-house to take care of telephone answering necessities and administrative tasks.

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Increased ROI

Any time you talk about reducing costs and increasing customers, what you’re really talking about is your return on investment. While the old adage is true that “it takes money to make money,” we know our clients must ensure that every penny spent is working to its maximum potential.

Outsourcing to a virtual receptionist is a wise investment because it allows you to cut business costs, gain efficiencies, boost productivity and increase customer satisfaction—ultimately boosting sales and profits.

TigerTel’s experience, flexible solutions
and leading technology allows us to provide
maximum results for your business.
START YOUR FREE TRIAL NOW

Ready to Learn More or Get Started with
TigerTel Live Virtual Receptionist Services?

Contact us today to tell us about your call handling requirements and we’ll put together an
affordable remote receptionist plan just for you!

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