TigerTel for Technical Support

TigerTel & Your Tech Support Team

How TigerTel Streamlines your Workflows with
Tier 1 Help Desk Support

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If your business provides technical support for clients, then you know all about the difficulties of balance. Your clients, your team, your budget, and your bottom line all must be carefully balanced in order to maintain success.

You must provide great help desk resources for callers around the clock. Clients are often already frustrated when they call you for help. Long wait times, inefficient call routing, automated menus, and conversations with people they can barely understand only lead to increased dissatisfaction.

Your staff of technical support experts must be available whenever callers dial, which can lead to long hours and disruptions in your work-life balance. Callers that have very simple questions or easy fixes are often a waste of your expertise and time as well. But someone has to answer those calls!

Hiring additional people to cover the help desk is an expensive option. Not only is it often not in the budget, but additional overhead can have a negative impact on your bottom line. Thankfully, there is an answer to these challenges your technical support business faces, and it all starts with TigerTel.

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Outsourced Technical Support
Call Centre Services

TigerTel provides outsourced help desk support for companies like yours. Much more affordable than building out your team internally, you only pay for the time we are on the phone helping your clients.

Our team of call centre agents is dedicated to overcoming language barriers to ensure customers have a positive encounter with your business. Fluent in English, French, and Spanish, our skilled reps can assist your callers in the language they are most comfortable speaking. Plus, we are available 24/7/365 to provide tier 1 help desk support whenever your callers dial you for assistance.

That kind of availability is something your callers will seriously appreciate. Increased customer satisfaction and retention have a positive impact on your bottom line as well.

And how about our impact on your team? You will love not being bothered by every call that comes through. If it’s something simple (tier one) then we’ve got it handled. We’ll take care of the caller and log to support details to your account for your review. Our agents will only transfer callers if the issue meets your requirements for escalation. We will triage the call according to your specification to ensure the right person is on the case.

TigerTel can improve workflows, boost customer retention, and make the lives of you and your team much easier. And we do it all in an affordable manner that fits your budget. If you are interested in learning more about our tech support call centre solutions, please contact us today!

Tier 1 Help Desk
Support to Help your
Company Thrive

Learn More About TigerTel

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