TigerTel Call Centre Services
Premium Inbound Call Handling Services
at Affordable Rates
TigerTel is a premiere provider of Canadian call centre services. We offer premium inbound call handling services at affordable rates to ensure you stay on
budget while meeting your goals. With a wide range of service offerings, we support businesses large and small all across Canada with 24/7 availability and a
team of expert call centre representatives.
TigerTel can be your customer service department, order taking solution, technical support partner, product recall front line, business continuity safety net, or anything else you deem essential to customer contact and satisfaction. Let us know what you’re looking for. We’ll customize a plan to fit your requirements. Learn more about some
of the different types of inbound call centre services we provide.
Customer Service
Call Centre Support
Customer Service is an integral part of growing business and increasing revenues. Good customer service is what brings customers back and inspires “word of mouth” by not only meeting but exceeding customer expectations, and becoming any organization’s strongest marketing and selling tool.
TigerTel understands the value of Customer Service and has developed hundreds of ideal call centre services tailored to the unique requirements of each of our clients. With customer satisfaction as our top priority,we ensure we work with the same focus and commitment that you do.
The Fundamentals
AT TIGERTEL WE UNDERSTAND THE STAPLES IN PROVIDING GOOD
CUSTOMER SERVICE SUPPORT ON BEHALF OF OUR CLIENTS:
To be available to
your customers
To listen to
your customer
To offer clear and
accurate information
To resolve issues
in a timely and
professional manner
To have trained staff that
understands the impact of
good customer service
To take that extra step and
convey your commitment to
customer satisfaction
Key Features
of TigerTel’s 24-
Hour Customer
Support Services
Direct Response
Call Centre Services
Advertising and marketing are key investments for your business. You want TigerTel to answer that call when you want callers to respond to an advertised telephone number to purchase or inquire about products, services or even to make donations, via DRTV—direct response TV.
Ensure every call into your sales line is promptly answered with a helpful representative who can gather the appropriate information to close the deal or schedule a follow up for your internal team. With TigerTel on your side, you’ll reap the benefits of a well run direct response campaign and a maximized ROI.
Order Entry
Call Centre Services
We become an extension of your company by using custom scripts and screens, as well as integration capabilities with your systems and platforms. We handle order entry calls according to your specifications and assuming your company’s image. Our inbound call centre team is available 24 hours a day, 7 days a week giving our clients the advantage over their competitors.
With our Order Entry services, you can customize your account to suit your company’s specific requirements. With TigerTel, you can be sure that your marketing efforts will net the highest return, as we are able to support call bursts and high call volumes thanks to our proprietary call handling platform.
Our commitment is to provide our clients state-of-the-art technology solutions fronted by capable, courteous, service-oriented professionals who ensure orders are captured and new customers are created.
TIGERTEL CALL CENTRE SERVICES
ARE IDEAL FOR:
DRTV
Response
Reservation &
Seminar Booking
Customer Care &
Information
CRM
Management
Order
Entry
Catalogue &
Product Orders
National or Local
Ad Campaigns
High Volume, Media-driven
Single Item or Catalogue Sales
THE KEY BENEFITS OF TIGERTEL
CALL CENTRE SERVICES:
Technical Support and Help Desk
Call Centre Services
Not all technical support calls are created equal. Some are very in-depth and require specialized knowledge and skill to troubleshoot. Others can
be pretty simple and straightforward. It is these more basic calls that don’t necessarily require the expertise of you and your team. These tier 1 tech
support calls are where TigerTel thrives.
We can provide outsourced help desk service for callers that have those everyday types of questions that you could answer in your sleep. Rather than wasting your valuable time with those calls each time the phone rings, our team can do the lifting in these cases. We’ll help callers reach a resolution, but in the event that their issues are more complex, we’ll triage and escalate the support ticket based on your specifications and requirements.
Let us assist your client with:
- Setup or installation guidance
- Troubleshooting
- Internet service problems
- Warranty or post warranty support
- Computer hardware problems
Outsource your level 1 technical support calls to TigerTel and get back to focusing on the things that matter most to your organization.
Disaster Recovery and Business Continuity
Call Centre Services
Do you have a backup plan? Disaster Recovery is an essential service for providers who guarantee their customers a maximum response time in the event of service disruption or equipment malfunction. We will provide support for telephone system/facility failure, fire alarms, floods, electrical failure, etc.
TigerTel has extensive call centre experience for disaster support call centre programs creating peace of mind, safety and security for business of all types and sizes across Canada.
What Our
Disaster Support
Call Centre offers to
Your Business
THE KEY FEATURES OF TIGERTEL DISASTER SUPPORT
CALL CENTRE SERVICES:
Ensure your business communications stay up and running with business continuity and disaster recovery call centre services from TigerTel.
Improves availability commitment
for your customers
Increases safety and security support
for critical company services
Peace of mind for responsible company
management, 24/7/365
Outsourcing call centre services reduces
internal disaster support infrastructure costs
and leading technology allows us to provide
maximum results for your business.
Outsourced Call Centre Services for Inbound
Calls Provided by the Experts at TigerTel
At TigerTel, we take the time to understand your organizational goals and then utilize our proven industry-specific experience to develop a customized solution that will help your company succeed. Whether your program is simple or complex, utilizes live customer service representatives or Interactive Voice Response (IVR) applications, TigerTel, with its extensive experience, flexible solutions and leading technology allows us to provide maximum results for your business.
Choose TigerTel to answer the call when you want to: increase revenue, lower costs, provide better customer care and maximize every opportunity. Contact us today to tell us about your requirements and learn about what a customized call centre solution can look like for your organization.
