TigerTel for Small Business

TigerTel and Your Small Business

Tips for Owner-Operators:
How to Scale Your Business
with a Call Centre

You own and operate your own small business—perhaps you’ve even built it from the ground up. With your business off the ground, you may be thinking about next steps. Is everything being done at peak efficiency? Should you think about expanding and, if so, how? Are there opportunities you are missing out on, or ways you’re losing to the competition?

When you’re used to managing everything yourself, you become very familiar with your limitations. After all, you only have so much time and money to invest. And most of that goes to your customers; you likely know many of them by name and rely on them as the backbone of your business. But what if there was a way to grow your business, at least a little bit, without increasing the demands on your time and budget? What if a little delegation of tasks and reorganization of funds was all that it takes to boost the business to the next level, saving you headaches and reclaiming some of your work-life balance?

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Call Centres: the Unlikely Hero

You may not have given much thought to partnering with a call centre in the past. Perhaps you aren’t big enough
to need a fleet customer service reps, or have thought costs would be prohibitive.

These days, call centres are much more than just telemarketers selling products by phone. Most offer a wide range of services, many designed with the small
business owner in mind. And these services are far more affordable than you might expect, with a return on investment that will impress you.

Consider these call services and the ways they could further your business and alleviate some
of your owner-operator pressures.

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Virtual Receptionist

This is one of the services that first comes to mind when people think of call centres for small business. An extremely popular service for smaller companies, engaging a virtual receptionist means freedom from being tied to a phone and worrying about the impact of a missed call. Skilled specialists answer every call in a professional and friendly manner, just as you would, for less than it would cost to hire a receptionist in-house.

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After-Hours Service

Increasingly, customers expect to be able to connect with businesses at any time of the day or night, even on holidays. The days of the 9-5 workday are gone, but you and your staff can’t be on-duty around the clock. When you rely on a call centre to answer the phones, you won’t have to sacrifice the important things— like your health or family time—for fear of losing a sale to the competition. Specialists can take orders for products or services, schedule appointments, answer simple inquiries and take messages, freeing you to take care of other things.

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Order Taking

You have a great product. You have done the work to promote your goods. Now all you have to do is be ready to take orders when people call you to make a purchase. That is why every phone call is so important. Each one represents the opportunity to earn a new customer. Call centre order taking services make it easy for customers to call you and place an order. Experienced agents take all the necessary information, payment details, and provide answers to questions. All that’s left for you to do is fulfill those orders!

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Multilingual Service

You may know most of your customers by name and take pride in the personal service you offer. But as you expand your business, and as the world continues to change around you, there comes a new crop of customers you will want to reach—many of whom may not feel comfortable conducting business in English. You may want to consider enlisting the help of call centre specialists who are multilingual as you endeavour to reach an ever-wider and increasingly diverse customer base.

These are just a few of the many services that call centres offer to help you cost-effectively scale your business while making your life a little easier. When you choose the right call centre partner, there is virtually no limit to the ways services can be customized to solve your pain points. Perhaps you need a way to bump up sales, have been thinking of following up with customers you haven’t seen in a while, or there’s a campaign or event you want to promote. Regardless of the initiative, chances are a call centre has a way of making it happen for you easier and better than you could imagine.

Ready to learn more? The TigerTel team is excited to hear about your small business. Contact us today, tell us about your requirements, and we’ll recommend some ideal solutions!
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Choosing the Right
Call Centre Partner

There are many benefits to be had from partnering with a call centre, but how do you choose that one that works best for your business? How can you be sure that you are getting help, not another headache? If you’re considering engaging a call centre, ask yourself these questions:

Will they work FOR you?

Your needs are very different from those of a large corporation, and the way you conduct your business is different as well. Any call centre you consider working with should understand the needs of small business and offer services tailored to you.

Your call centre solutions should also be scalable—able to handle more work as your business grows or during peak seasons, and willing to hold back if you experience slow periods. You should always feel that they care about your goals and your business, not their own agenda.

Will they work WITH you?

You are only half joking when you refer to your business as your baby. It has been the focus of all your time and attention for some time now, and expansion or reorganization doesn’t mean that you are relinquishing control of any facet of it for even a moment.

Any call centre you consider working with will involve you in the process of designing your services. They should be learning about your goals, your way of conducting business, your circumstances. They need to understand how they fit into your plan, never sell you pre-made services poorly fitting your situation.

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Counting the Cost

You work hard for every dollar that comes into your business, and need to put each one to good use. In the past, you may have been hesitant to work with a call centre because of the cost alone; it seems like a big-budget item.

It might surprise you to know that many small business owners find that the investment of working with a call centre is easily offset by the income generated by increased sales or savings to be had relative to the cost of performing similar functions in house. It’s true: you can actually increase your bottom line when partnering with a call centre effectively.

You stand to save in so many ways! For example, staffing is a massive expense for most businesses. Not only does it include wages, but also benefits packages, training, insurance, and so many other items. Outsourcing to a call centre eliminates all those separate expenditures.

Infrastructure, too, which you would surely need to address if you are serious about expansion, can be a hefty expense. Computer systems, additional space, networks, furniture…the list of needs is never-ending on that point. With a call centre, there is zero cost for infrastructure, zero headache related to construction or renovation, zero down time as systems are upgraded.

As a savvy businessperson who has already taken their dream from concept to reality, you probably can already see the potential of partnering with a quality call centre. There is a lot to consider, of course, but you owe it to yourself and the future of your business to investigate the possibilities further.

Ready to learn more? The TigerTel team is excited to hear about your small business. Contact us today, tell us about your requirements, and we’ll recommend some ideal solutions!

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